Privacy Policy

1. Introduction

At Tuning Portal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

2.1 Personal Data

Personally identifiable information, such as your name, email address, and username, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Service.

2.2 Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service. This information is primarily needed to maintain the security and operation of our Service, and for our internal analytics and reporting purposes.

2.3 Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase credits or services from the Service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2.4 Vehicle and Tuning Data

Information about your vehicle and ECU files that you upload to the Service for tuning purposes. This includes vehicle make, model, year, and technical specifications, as well as the ECU files themselves.

2.5 Device Information

Device information such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Service from a mobile device.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account
• Process transactions and send you related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests
• Provide, maintain, and improve the Service
• Monitor and analyze usage and trends to improve your experience with the Service
• Notify you of updates to the Service
• Offer new products, services, and/or recommendations to you
• Perform other business activities as needed
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

5. Email Communications

If you choose to provide us with your email address, we may send you emails about our Service, updates, and promotional content. We may also use your email address to send you important information about your account, such as verification emails, password reset instructions, and notifications about changes to our terms, conditions, and policies.

You can opt out of receiving promotional emails from us at any time by following the opt-out instructions provided in the emails you receive. Please note that even if you opt out of receiving promotional emails, we may still send you transactional emails that are essential to your use of the Service, such as account verification, purchase confirmations, and service announcements.

6. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

• Secure Socket Layer (SSL) technology for all data transmission
• Regular security assessments and penetration testing
• Encryption of sensitive personal information
• Strict internal data access controls
• Regular security updates and patches

8. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access - You have the right to request copies of your personal information.
• Right to Rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure - You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing - You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing - You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

The Service is not directed to anyone under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Service or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us at [email protected].

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Tuning Portal
Email: [email protected]
Website: https://tuning-portal.eu